Sr. Officer/ Officer (Customer Care & Help Desk)

Vacancy

• Not Specific

Job Responsibilities 

• Greet and receive patients and visitor at the front desk customer care.
• Provide information to patients and visitor as required.
• Maintain documents of the front desk customer care prepare require reports.
• Answer and provide information to patient and others over customer care hotline.
• Solve any problem of patient by help of concern department.
• Report to In charge/ Head of Customer Care and help him / her as and when required.
• Perform any other task assigned by Management.
  
  

 Employment Status

• Full-time

Educational Requirements 

• Masters degree in any discipline, Bachelor degree in any discipline

 Experience Requirements 

• At least 1 year(s)
• The applicants should have experience in the following area(s):
  Call Centre Supervision/ Management, Counseling, Customer Support through Phone, Face-to-Face Customer Support
• The applicants should have experience in the following business area(s):
  Call Center, Hospital, Multinational Companies

Additional Requirements

• Age 20 to 40 years
• Both males and females are allowed to apply
• Must have excellent computer operating skills, particularly in MS Word, Excel and Power Point
• Must be able to work in NIGHT SHIFT.
• Have to work in night shift and evening shift.
• Computer literacy is must.
• Must be capable in handling patient and managing front desk customer care.
• Good communication and interpersonal skills in Bengali & English.
• Must be smart, gentle have patience and smiling face.
• Must be able to work in a team.
• Ability to handle confidential and sensitive information.
• Ability to communicate effectively on the telephone.

Job Location

• Dhaka

Salary

• Negotiable

Special Instructions 

Please read the job description carefully. Do Not apply unnecessarily if it does not match with your profile and your interest. It is encouraged to apply through online or any one can send their CV through email (jobs@bshl.com.bd) or hard copy CV to HR department.